Last updated: 10/5/2026
This Privacy Policy explains how [SELLER’S FULL LEGAL NAME], operating the When To Move? website at [WEBSITE ADDRESS], collects and uses personal information.
For privacy questions, contact [CONTACT EMAIL]. Our business address is [BUSINESS ADDRESS].
Information we collect
Depending on how you use our website, we may collect:
- Your name, email address, telephone number, and billing or delivery address when you place an order.
- Order details, including the edition purchased, amount paid, payment status, and transaction reference.
- Your email address and subscription preferences when you subscribe to our newsletter.
- Information you provide when contacting us or submitting a reader review.
- Technical information, such as your IP address, browser details, security logs, and eBook download records.
Please do not include sensitive personal information in reviews or messages unless it is necessary to resolve your request.
How we use your information
We use your information to process orders, arrange delivery, provide access to purchased eBooks, answer inquiries, and resolve payment or delivery issues.
We also use information to protect the website against spam, fraud, and misuse, maintain business records, and meet applicable legal obligations.
If you subscribe to our newsletter, we use your email address to send book news and updates. You can unsubscribe through the link in our emails or by contacting us. Unsubscribing from marketing does not stop essential messages about your orders.
Payments
Payments are handled through the payment methods displayed at checkout.
When you use an online payment provider, information necessary to process and verify the payment may be shared with that provider. Their handling of information is also governed by their own privacy policy.
Our payment providers are: [CONFIRMED PROVIDERS AND LINKS TO THEIR PRIVACY POLICIES].
[CONFIRM BEFORE PUBLICATION: State whether payment details are entered directly with the provider and whether the website stores any card information.]
Reader reviews
If you submit a review, we may publish your review and the name you provide after moderation. Any additional details intended for publication will be identified on the submission form.
We do not display your email address as part of your review. To request a correction or removal, contact [CONTACT EMAIL].
Service providers and sharing
We share information where necessary with providers supporting our hosting, payments, order emails, newsletter, security, and delivery services.
Our providers include: [PROVIDER NAMES, THEIR FUNCTIONS, AND RELEVANT PRIVACY POLICY LINKS].
We may also disclose information when required by applicable law or where necessary to investigate fraud or protect legal rights.
[CONFIRM WHETHER PERSONAL INFORMATION IS SOLD, SHARED FOR ADVERTISING, OR USED FOR ANY OTHER PURPOSE, AND DISCLOSE ANY SUCH PRACTICE HERE.]
Cookies and similar technologies
The website uses cookies and similar technologies to support functions such as shopping sessions and language preferences.
[ADD THE ACTUAL COOKIE NAMES OR CATEGORIES, PURPOSES, PROVIDERS, AND DURATIONS. STATE WHETHER ANALYTICS OR ADVERTISING TOOLS ARE ENABLED.]
Where consent is required for optional cookies, we request it before using them and provide a way to change your choices.
You can also manage cookies through your browser. Blocking certain cookies may affect website functionality.
How long we keep information
We retain information for the time needed to provide our services and meet applicable recordkeeping obligations.
Our retention periods are:
- Order and transaction records: [PERIOD AND REASON].
- Unpaid, failed, or cancelled orders: [PERIOD].
- Customer inquiries: [PERIOD].
- Newsletter records: [PERIOD, INCLUDING UNSUBSCRIBE HANDLING].
- Reviews: [PERIOD].
- Security and download logs: [PERIOD].
- Backup copies: [BACKUP RETENTION PERIOD].
Some records may need to be retained longer to comply with law or resolve an ongoing dispute.
Storage and security
We use appropriate technical and organisational measures to protect personal information. No website or transmission method can guarantee complete security.
Our service providers may process information outside Lebanon. [IDENTIFY THE RELEVANT LOCATIONS AND ANY APPLICABLE TRANSFER SAFEGUARDS.]
Your choices and requests
You can contact [CONTACT EMAIL] to request access to your information, correction of inaccurate details, or deletion where applicable.
You can also withdraw newsletter consent at any time. We may need to verify your identity before acting on a request. Some information may need to be retained for legal obligations or unresolved transactions.
We will handle requests in accordance with applicable law.
Changes to this policy
We may update this policy to reflect changes to our services or practices. The updated version will appear on this page with a revised date. Where required, we will provide additional notice.