Last updated: 10/5/2026
These terms apply to purchases made through the When To Move? website at [WEBSITE ADDRESS].
The website is operated by [SELLER’S FULL LEGAL NAME], located at [BUSINESS ADDRESS]. For questions about an order, contact [CONTACT EMAIL].
Please read these terms before placing an order.
Books and editions
We offer the editions and formats shown on the website. Before ordering, check the selected language, format, quantity, and price.
A hardcover purchase includes a physical book. An eBook purchase includes the digital format described in the product information. One format does not include the other unless expressly stated.
Any sample chapter is provided to help you evaluate the book before purchasing.
Prices and payment
Prices are displayed in [CURRENCY]. [STATE WHETHER APPLICABLE TAXES ARE INCLUDED.]
Any delivery charges and applicable additional costs will be shown before you confirm your order.
Only the payment methods displayed at checkout are available. Where payment in advance is required, we release digital access or dispatch physical orders after payment is confirmed.
If your payment provider applies currency conversion or other charges, those charges are governed by your agreement with that provider.
Placing and accepting orders
You are responsible for providing accurate contact and delivery details.
The initial order acknowledgment confirms that we received your order. We accept your order when [DEFINE THE ACTUAL ACCEPTANCE STEP, SUCH AS SENDING A SEPARATE ACCEPTANCE EMAIL].
If we cannot fulfil an order because of an availability issue, payment problem, or material pricing error, we will contact you. We will not charge a revised price without your agreement. Any payment collected for an order we cannot fulfil will be refunded.
Hardcover delivery
We deliver physical books to [DELIVERY AREAS].
Estimated processing time: [PROCESSING TIME].
Estimated delivery time after dispatch: [DELIVERY TIME].
Delivery estimates are not guaranteed dates unless expressly stated. If your order is delayed, missing, or delivered to the wrong address, contact us with your order number.
If an address needs to be corrected, contact us as soon as possible. Any additional delivery charges will be explained before a new delivery is arranged.
eBook delivery and use
The eBook is supplied in [FILE FORMAT]. Access is provided through [CONFIRMED DELIVERY METHOD] after payment confirmation.
Any device requirements, download limits, or link expiry periods will be disclosed before purchase.
Your purchase grants you permission to use the eBook for personal, non-commercial reading. It does not transfer copyright or permit unauthorised redistribution, resale, public uploading, or sharing of download links. Uses permitted by applicable law remain unaffected.
If you cannot access your purchase or the file is faulty, contact [CONTACT EMAIL] with your order number.
Cancellations, returns, and refunds
To request a cancellation, return, replacement, or refund, contact [CONTACT EMAIL] and include your order number and a description of the issue.
Hardcover cancellations before dispatch:
[INSERT THE CONFIRMED CANCELLATION PROCESS AND CONDITIONS.]
Hardcover change-of-mind returns:
[INSERT THE RETURN WINDOW, REQUIRED CONDITION, RETURN PROCESS, AND WHO PAYS RETURN SHIPPING.]
Damaged, defective, or incorrect items:
Please contact us promptly. We will assess the issue and arrange the remedy required by applicable law, which may include a replacement or refund. Photographs may help us investigate.
eBook cancellations and refunds:
[INSERT THE CONFIRMED POLICY, INCLUDING HOW DIGITAL DELIVERY AFFECTS CANCELLATION RIGHTS WHERE APPLICABLE. DO NOT ASSUME THAT DOWNLOADING AUTOMATICALLY REMOVES ALL REFUND RIGHTS.]
Approved refunds:
[INSERT REFUND METHOD AND PROCESSING TIME.]
Nothing in these terms excludes or limits consumer rights that cannot lawfully be excluded or limited.
Reader reviews
Reviews must reflect your genuine experience and must not contain unlawful material, harassment, or another person’s private information.
By submitting a review, you permit us to display it with the publication details identified on the submission form.
We may moderate reviews for spam, abuse, privacy concerns, or irrelevant content. We will not change the meaning of a review or remove it solely because it is negative.
Website and book content
The book, sample chapters, cover artwork, website copy, and other materials are protected by intellectual property rights belonging to their respective owners.
Except for uses permitted by law, you must obtain permission before reproducing, distributing, or commercially using these materials.
Educational purpose
When To Move? provides general educational content about decision-making. It does not provide personalised medical, legal, financial, or other professional advice.
The book does not guarantee particular outcomes. Seek qualified advice where your circumstances require it.
Privacy
Our Privacy Policy explains how we collect and use personal information relating to orders, inquiries, subscriptions, and website use.
Applicable law and disputes
These terms are governed by [CONFIRM APPLICABLE LAW], subject to any mandatory consumer protections that apply.
Please contact [CONTACT EMAIL] first if you have a complaint so we can try to resolve it. This does not restrict your right to use available consumer complaint procedures or seek legal remedies.
Changes to these terms
We may update these terms for future purchases. The version applicable when you place your order will continue to govern that order, except where a change is required by law.